Refund And Cancellation Policy

Last updated: Aug 12, 2021


Subjected to terms under this Agreement for all booking Services, dcodecare.com shall provide refund of any unexpended advance fees paid by You if:

1. dcodecare.com is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by You because You believe that dcodecare.com Service is not as per the specification provided on the Application, please write to contact[at]dcodecare.com.com. dcodecare.com will process refund of the unexpended amount provided internal investigation confirms the claim made by you.

2. If the patient cancels a booking more than two hours before scheduled appointment time, refund will be issued after deducting transaction fee, if any.

3. If patient cancels a booking within two hours of scheduled appointment time 50% automated refund will be done.

4. In case of no show by the patient during appointed time no refund will be generated.

5. If the doctors do not show up during appointed time full automated refund will be issued.

6. If Appointment is taken within two hours of scheduled time and doctor does not show up, full automated refund will be done.

7. If the patient does not show up during appointed time no refund will be issued.

8. If the consultation does not happen due to any special circumstance including technical issues, an option to request refund will be available to the patient for a period of 7 days but the issuance of full or part refund will be on the sole discretion of dcodecare.com.

9. If appointment / consultation is cancelled due to technical issues by doctor then full refund will be made.

10. All refunds will be subject to a transaction charge that will be deducted while making a refund.

In case You wish to seek a refund of the advance paid by You, please write to contact[at]dcodecare.com.com. We will process refund of the unexpended amount at the discretion of dcodecare.com on case-to-case basis.



Contact Us

If you have any questions about this Refunds and Cancellations policy, You can contact us:

  • By email: contact@dcodecare